An Insightful Chat With Emma
With our Meet the Team series, we’re hoping to give you an insight into our world here at The Business Centre (Cardiff) Ltd! We stole Emma Mills, our Centre Manager, away for ten minutes to have a chat over some tea and one of Mel’s yummy cakes! Here’s an insight into her dynamic role as our Centre Manager.
What does it mean to be Centre Manager at The Business Centre (Cardiff) Ltd?
My role as the Centre Manager is to ensure that all aspects of the business are achieving their goals and objectives. This covers Serviced Offices, Co-working space, Conference & Meeting room facilities, and Virtual offices.
There is a lot of variety in the job, that’s for sure! I couldn’t do this without my fantastic team of people who manage all of the reception services such as call answering and business addresses. I also spend time working with the directors to ensure that our future business goals are achieved.
What do you like the most about your job?
I enjoy building great relationships with my clients and feeling as though you are part of a small community in the centre. I also enjoy the dynamic nature of my role including the challenges I face daily.
Take us through your typical busy day?
My typical day starts with arriving at the centre from around 8am to prepare paperwork and organise my diary for the day ahead. On a busy day, I usually have a meeting or two to attend in the morning, to discuss various aspects of the business. I then split my time for the rest of the day between sales, marketing and viewings of the centre. Being in a management role, each day can be completely different, however I am always guaranteed to be faced with a challenge!
Wow, busy day! Who do you work most closely with?
I mainly work with Lynne, our Head Receptionist. James, the previous Centre Manager and now Marketing Manager, has also been very available during my transition from Operations to Centre Manager.
Where did you work before and what brought you to The Business Centre?
My previous job was at Nandos Newport. I worked there as a Supervisor in the management team. I had a really enjoyable 3 years at Nandos, however the late night shifts 3 times a week and lack of routine was becoming less suited to my lifestyle as time went on. I wanted a change and more of a structural office environment job rather than shift work and so that’s what brought me to The Business Centre. My dad, Gordon Mason, approached me with a proposal to work a role which had a routine and was also closer to home. It was also an opportunity to work for the family business!
What key skill from your previous role as a Supervisor do you find most valuable in your current position?
As I had a managerial role in my previous job, I learnt the skill of how to problem solve on a regular basis. As I had to answer all customers’ complaints, I was always having to find solutions to every problem.
I use this skill a lot at The Business Centre. I am often dealing with clients requests and always finding answers to keep our customers satisfied!
What do you enjoy doing in your spare time?
I love to spend time with my husband and my 18 month old daughter, Lottie. We often go for walks with my two miniature dachshunds, Benji and Elton, to the park or on days out to local farms. When our babysitter is available, my husband and I enjoy a cocktail and a bite to eat at new restaurants. I also enjoy keeping myself fit and healthy by attending The Business Centre’s in-house gym.
Thank you for sitting down with us Emma!
If you’d like to find out more about Lynne, our Head Receptionist, who has been with us for over 15 years, you can do so here.