Emma Mason

Emma Mason

An insight into our Centre Manager, Emma

What does it mean to be the Centre Manager at The Business Centre (Cardiff) Ltd?

My role as the Centre Manager is to ensure that all aspects of the business are achieving their goals and objectives. I do this by leading and managing a team of people as well as working with the directors to ensure that our future business goals are achieved.

What's your greatest achievement at The Business Centre?

In October 2018, I completed my Apprenticeship in Management Level 3 and that was a really proud moment for me!

What do you like the most about your job?

I enjoy building great relationships with my clients and the feel as though you are part of a small community in the centre. I also enjoy the dynamic nature of my role including the challenges I face daily.

I enjoy building great relationships with my clients, I really feel like we're a community in the centre.
What do you like the least?

As centre manager I am also responsible to ensure that legislation and red tape is adhered too, as a result I have to complete more paperwork!

Take us through your typical busy day?

My typical busy day starts with arriving at the centre for around 8am to prepare paperwork and organise my diary for the day ahead. On a busy day, I usually have a meeting or two to attend in the morning, to discuss various aspects of the business. I then split my time for the rest of the day between sales, marketing and viewings of the centre. Being in a management role, each day can be completely different, however I am always guaranteed to be faced with a challenge!