FAQs
A Place To Achieve Success
The Business Centre (Cardiff) Ltd is a place where businesses come to achieve success! We have created a supportive environment that is designed with fully-furnished modern offices, excellent infrastructure and essential business services. The result is a space where businesses can set up easily without any stress and with everything they need to get started from the first day. Here, freelancers, startups and small and medium-sized enterprises grow, thrive and reach new heights! We offer serviced offices, virtual offices or co-working spaces all rolled into one monthly rental price.
FAQs: Make An Informed Decision
Below are some of our FAQs for those who need more clarity on our offerings. Plus, feel free to contact our friendly team if you would like to know anything else.
Our FAQs answer the most common questions we receive from potential and current clients. Take a look at them if you want to understand the various services and benefits available at The Business Centre. Whether you’re considering a move to our serviced offices or exploring the advantages of our virtual office solutions, our FAQs can provide you with the information you need to make an informed decision.
Understanding Our Services
One of the most common FAQ we receive is about what is included in our monthly rental price.
We pride ourselves on offering an all-inclusive package that covers utilities, maintenance, daily cleaning, building insurance, free parking, and high-speed internet.
This ensures that you can focus on your business without worrying about additional costs or hidden fees. Our comprehensive approach is designed to simplify your experience and provide exceptional value.
Why Choose The Business Centre?
Another common query relates to why you should choose The Business Centre over other options. We emphasise our strategic location and the wide range of services we offer. Our modern facilities, coupled with a professional and welcoming atmosphere, make The Business Centre the ideal choice for businesses looking to establish a strong presence and achieve growth.
The Business Centre Frequently Asked Questions
- Why should I choose The Business Centre?
The Business Centre (Cardiff) Ltd offers services that can be tailored to each client based on their unique needs. We place great emphasis on providing a five-star experience, supported by flexibility, stability and competitive rates. What’s more, businesses operate in an environment where everything is taken care of thanks to a professional team of receptionists, admin support and management personnel. And with added perks such as an on-site gym and café, tranquil breakout areas, and free parking, we make sure your every requirement is met!
- What amenities can I expect?
Setting up your business at The Business Centre (Cardiff) Ltd not only places you in a fantastic location with premium office spaces, you also have access to a 24/7 gym with shower facilities and a café with delicious homemade meals.
- What’s included in the meeting room hire fee?
Our meeting room is sophisticated, modern and well-equipped with everything you need to host a successful conference, event or simple catch-up session with your team. We provide:
- Reception and break out areas
- Admin support
- Free Wifi
- Flip charts
- Projectors
- Dedicated conference coordinator
- Room layout adaptation depending on your group
- Free onsite parking
- Is there a meeting room at TBC?
Yes, we have a spacious on-site meeting room that holds up to 16 people and is available for hire to tenants and outside businesses.
- What exactly does the rental fee cover for serviced offices, co-working spaces and virtual offices?
Serviced offices
Each month, your rental fee for a serviced office covers a full range of services and expenses, making it the most comprehensive option. This includes:
- Private office unique to your business brand
- General and business rates
- Building insurance and maintenance
- Utility bills and daily cleaning costs
- Telephone system, including a handset
- High-speed broadband connectivity
- Executive office furniture
- Permanent business address
- Call answering and mail handling
- 24/7 CCTV
- Free car parkings, including disabled parking
- Free in-house gym and on-site cafe
- Picnic and breakout areas
Co-working spaces
This option has similar perks to a serviced office. However, the main differences are greater flexibility and affordability, and opportunities to socialise and network with other business owners in a shared space. Your monthly rental covers the following services and expenses:
- Co-working space in a four-desk environment
- General and business rates
- Building insurance and maintenance
- Utility bills and daily cleaning costs
- Telephone system, including a handset
- High-speed broadband connectivity
- Executive office furniture
- Permanent business address
- Call answering and mail handling
- 24/7 CCTV
- Free car parkings, including disabled parking
- Free in-house gym and on-site cafe
- Picnic and breakout areas
Virtual offices
Although you’re not paying towards an actual office space, there are loads of benefits to virtual offices, including:
- Use of address
- Mail reception
- Post forwarding
- Call Answering
- Re-laid messages
- Monthly Rolling
- What type of offices do we offer?
As mentioned above, we specialise in three types of office spaces, including serviced offices, co-working spaces and virtual offices. These offer flexibility, affordability and the ultimate convenience!
- Serviced offices: These are premium, private spaces that are fully furnished and set up with high-speed broadband connectivity, call answering services, free parking bays, 24/7 security and much more. You can lease an office for a minimum of three months, meaning you’re not bound to a long-term lease like a traditional office.
- Co-working spaces: These are shared office spaces in a modern four-desk environment, complete with executive furniture. It is ideal for freelancers or startup businesses looking for an affordable office on a month-to-month basis. Co-working spaces enjoy the same perks as a serviced office, the only difference is you’re not in a private space. This gives you the opportunity to network and build connections with other business owners.
- Virtual Offices: Our virtual offices are for those businesses looking to create a professional image without an actual office space. For a small monthly fee, you will get a range of benefits, including a prestigious CF postcode business address.
- Where are we based?
The Business Centre (Cardiff) Ltd is a stone’s throw away from the hustle and bustle of the city without the hefty price tag and heavy traffic. We are nestled in the Vale of Glamorgan, which is only 10 minutes from Penarth, Cardiff City Centre and Cardiff Airport. Additionally, we are located close to key transport links with easy access to the M4 motorway. Any business would be proud to have this area as a business address as it is reputable, modern and exceptionally maintained.
Are you looking for a spacious, well-equipped meeting room that you can rent per hour, per day or a few hours? If so, at The Business Centre (Cardiff) Ltd, we have the perfect option for you. Our meeting room has everything you need to make your conference, networking event, training session or team catch up run smoothly. Choosing us means you will have a range of services readily available, such as reception facilities, admin support, free wifi and parking, and a dedicated conference coordinator. We also take pride in the look and feel of the space, that’s why we’ve created a professional yet trendy design style for a fresh and vibrant feel.
Are you ready to hire our incredible meeting room? If not, you can read through our FAQs below to get more clarity.
- Can I look forward to any complementary items?
We don’t disappoint! We go the extra mile to make you feel special, that’s why we’ve thrown in free teabags, squash, mints and sweets. Plus, we supply mugs for your hot drinks and glasses and jugs for water.
- If I need food and beverages during a meeting, is this available?
Of course! We understand that meetings, conferences or any other gatherings can take time. So if you’re hiring our meeting room for a couple of hours, you’d be relieved to know that we have an onsite cafe that can cater your event with delicious homemade meals and refreshments.
- Is the meeting room available to the public?
Yes. The meeting room is not only available to our tenants, any business outside The Business Centre can book the space. This makes it an ideal option for small and medium-sized businesses that are looking for an affordable way to gather their team or other businesses looking for a dynamic change from their regular meeting spot.
- How much notice do I need to give to make or cancel the meeting room booking?
Subject to availability, we can take bookings up to one hour before the need to occupy the space. Our meeting rooms are extremely flexible with only a 24 hour cancellation notice policy in place.
- What is included in my meeting room experience?
With our meeting room experience you receive the following:
- Free conference co-ordinator looking after your requirements
- Reception staff to meet and greet delegates upon arrival
- Free WiFi and projector
- White board and flip charts available
- Notepads to take notes or minutes
- Free on-site parking for delegates
- Breakout and picnic areas available to use for timeouts
- On-site cafe available open to the public
- Beverages available
- Choice of catering options
- How much would a meeting room cost?
Our meeting room facilities start from £12.50+VAT per hour with half day and full day discounts also availble. Beverages and buffets are additional to the hourly rates. These can be discussed upon request with a member of staff.
- Where are your meeting room facilities based?
The Business Centre (Cardiff) Ltd is situated in the Vale of Glamorgan, 15 minutes away from Junction 33 at Culverhouse Cross. We have excellent public transport links as well as being located 20 minutes away from Cardiff City Centre and 10 minutes from Penarth. We are perfectly situated to ensure that you won’t need to sit in busy traffic commuting to the city centre on a daily basis.
- What size meeting room space is available at The Business Centre (Cardiff) Ltd?
Our meeting & boardroom facilities range from 2 people up to 16 people. Perfect for interviewing, small team meetings, training days and networking.
Free up your capital and enjoy unmatched flexibility with our serviced offices. For just a small monthly fee, you can lease a private, fully-furnished office space at a minimum of only three months. Yes, you read right! With our serviced offices, you won’t be tied to long leases that keep you trapped for a year or more, paying exorbitant rental fees. Alongside this, we take care of the entire management side of things so you can focus on growing your business and making it a success!
If this sounds like the perfect place to build your business, take a look at our serviced office FAQs to get a better idea of what we offer.
- Are there any special offers available on your serviced offices?
Yes, we currently have a special offer available! When you sign up for a minimum 6-month agreement, you’ll receive your first month in one of our serviced offices completely FREE. Please note, this offer is not available with our monthly rolling contracts. Find out more here. Get in touch with our team to secure your space.
- Why choose The Business Centre (Cardiff) Ltd over any other serviced office provider?
The Business Centre (Cardiff) Ltd provide a tailored service to each client based on their exact needs with years of experience from a professional team of receptionists, admin support and management personnel. With an on-site café, tranquil breakout areas, free parking and on-site IT & telephony support, we concentrate solely on providing a 5 star service to our clients, ensuring plenty of flexibility, stability and competitive rates.
- What’s included in a monthly serviced office rental?
With our serviced office rentals being full serviced, all aspects of your office suite are included in your monthly office rental. Please see a full detailed list of services that are included in the monthly office rental:
- General & Environmental Rates
- Building Insurance & Maintenance
- Heating, Lighting & Power Charges
- Telephone System – Including Handset
- High Speed Broadband Connection
- Executive Office Furniture
- Daily Cleaning of Office Suite
- Telephone Answering in your Business Name
- Message Taking when you’re out of the office
- Mail Handling
- 24 Hour CCTV
- Free In-house Gymnasium
- On-site Cafe
- Picnic and Breakout Areas
- Free Car Parking & Disabled Parking
- How quickly can I move into my serviced office suite?
The Business Centre (Cardiff) Ltd will have your serviced office suite operational within 24 – 48 hours on completion of the sign-up, no hassle, no headaches for you, we literally get all furniture, IT, telephones & keys setup ready for you to concentrate on what’s really important, running your business.
- Where are your serviced offices based?
The Business Centre (Cardiff) Ltd is situated in the Vale of Glamorgan, 10 minutes away from Junction 33 at Culverhouse Cross. We have excellent public transport links along with being located 20 minutes away from Cardiff Bay or Cardiff City Centre. We are perfectly situated to ensure that you won’t need to sit in busy traffic commuting to the city centre on a daily basis.
- What size serviced offices do you provide?
Our serviced offices range from 2 person office suites to 12 person office suites. We provide the flexibility of upgrading/downsizing depending on availability and the client’s needs. For the single users we also provide a shared office facility.
- What’s the minimum term I will need to sign for and do I need to provide any cancellation notice?
At The Business Centre (Cardiff) Ltd, we offer a flexible monthly rolling contract. You can cancel at any time with just one month’s notice. There are no long-term leases, no strings attached—just peace of mind with short-term agreements designed to work around you.
Please note: if you’d like to take advantage of our special 1-month FREE offer, you’ll need to sign up for a minimum 6-month agreement. The monthly rolling contract and special offer can’t be used together. Find out more here.
Here at The Business Centre (Cardiff) Ltd, we have tried to make everything as simple as possible with everything you could need from a serviced office, virtual office or co-working office all rolled into one monthly price. However, below are some of our more frequently asked questions in case anything isn’t clear. Plus, feel free to contact our friendly team if you would like to know anything else!
We have divided our FAQs into three sections: Serviced, Virtual and Co-working space to make it easy for you to find the answers you need!
- How does the telephone answering work?
We will provide you with your own dedicated business telephone number which connects to our professional team of receptionists who will then answer your calls as your business, which provides a point of contact to all your clients. We can take a message and relay this to you via email or alternatively, we can act as a switchboard and provide a seamless transfer service to an alternative telephone number. If you are looking for a low cost office facility in Cardiff, Barry, Penarth or the Vale of Glamorgan, then The Business Centre (Cardiff) Ltd is the ideal place for you.
- What packages are available to me?
We can provide a co-working office business package fully inclusive of a registered office address, mailing address and call answering facilities. For more information please view our Co-working Spaces page.
- What’s the minimum term I will need to sign for and do I need to provide any cancellation notice?
At The Business Centre (Cardiff) Ltd we specialise in flexible monthly, rolling, shared office agreements with 1 month’s notice to be given to cancel the agreement.
- How quickly can I move in?
Our shared offices are very popular with freelancers and small business owners where working from home is simply not an option. If space is available you can move in as soon as we have received your initial payment and completed all the necessary paperwork.
- How secure is my office equipment in the shared office?
Within the shared office you will enjoy your own ‘pod’ which has a desk, lockable drawers, dedicated telephone line and internet connection. You will have your own key to the office, however, please be aware there may be up to three other occupiers of the office. Whilst we take security of the whole building seriously with CCTV cameras operating 24 hours a day, we cannot be held responsible for items left on desks or in unlocked drawers. Ultimately you are responsible for your own equipment.
Are you looking for all the benefits of an office without the actual space? We’re talking about a CF postcode business address, call answering services, mail forwarding, business support, and so much more! If so, you’ve come to the right place! Our virtual offices are a great way to manage your business without the cost of renting or buying an office space. It’s cost effective, convenient and a great way to create a professional brand image.
If our virtual offices grabbed your attention, you can read through our FAQs below to find out more.
- How quickly can I setup the virtual facilities?
The Business Centre (Cardiff) Ltd can have your virtual office facility operational within 24 – 48 hours on completion of the sign-up.
- How does the business address service work?
Our reception team can handle all your mail and we can even take deliveries on your behalf, subject to robust identity checks. You can pop in to collect any received mail from reception or it can be forwarded to your home or operational address at standard postal rates.
- How does the telephone answering work?
We provide you with your own dedicated business telephone number which comes through to our professional team of receptionists who answer your calls in your business name, providing a point of contact to all your clients. We can take a message and relay this to you via email or we can provide a seamless transfer service to an alternative telephone number.
- What’s included in a Virtual Office package?
We can provide any virtual business package from a registered office address, business address and call answering facilities. Our main package, the virtual office solution combines the business address with a prestigious CF postcode, dedicated company telephone number, professional call answering service, messages re-laid or seamless transfer, mail and parcel reception and business support such as meeting rooms, when required.
- What’s the minimum term I will need to sign for and do I need to provide any cancellation notice?
At The Business Centre (Cardiff) Ltd we provide a monthly rolling virtual office license agreement with 1 month’s notice to be given to cancel the agreement. No long term agreements, no ties and the peace of mind for all our clients that the agreements are short and flexible.
Customer Benefits
