When people walk through the doors of The Business Centre, they’re often greeted with a warm smile and a friendly voice — that’s Karen Mote, one of our amazing team members behind our receptionist services. Karen joined our receptionist team in February 2020, just three weeks before the world shifted into the first Covid-19 lockdown.
Supporting Local Businesses through Professional Office Services
Starting a new role in the middle of a global pandemic would be daunting for anyone — but Karen handled it with calm, kindness, and incredible professionalism.
From the start, she’s been the reassuring voice on the phone and the friendly face at reception, helping our community of small businesses feel supported and cared for through professional office services, phone call answering services, mail forwarding, and so much more.
A New Chapter in Reception Services After Retail
Before joining us, Karen had spent years working at Waitrose. When the local store closed and she was made redundant, it could have been a setback — but instead, it opened the door to something new. Looking for a fresh challenge, Karen heard about the vacancy here from a friend. She applied, and the rest is history.
A Reception Team That Handles It All
Now an essential part of our front desk reception team alongside Lynne and Sarah, Karen brings warmth, efficiency, and heart to everything she does.
Her role includes call answering, mail forwarding, sending emails, and managing everything from greeting clients to handling parcels — all part of our seamless receptionist services.
Reception Services: A Calm Presence in a Busy Hub
With dozens of businesses working from The Business Centre’s serviced office spaces, coworking spaces, and virtual offices, our reception area is a hub of activity. Karen spends a large portion of her day on the phone — always answering with patience and professionalism, no matter how busy it gets.
Whether she’s coordinating deliveries from the loading bay, forwarding parcels to clients, or managing incoming post, she ensures everything runs smoothly and clients feel cared for.That’s the magic of great receptionist services — it’s not just about being efficient. It’s about creating a welcoming, calm environment where everyone feels looked after. And Karen delivers that every single day.
Outside Work: Knitting and Vodka, But Not At The Same Time
Outside of work, Karen keeps things creative and cosy — she’s taken up knitting children’s toys (with impressive results!) and enjoys relaxing with a vodka or two when she’s off duty.
The Joys of Our Friendly Team
When asked what she enjoys most about working at The Business Centre, she doesn’t hesitate: “Everyone is so friendly. I felt welcome from the start, and no two days are ever the same.” That sense of community is something we work hard to foster, and Karen is a big part of what makes our receptionist services so personal and people-focused.
If she weren’t here with us, Karen jokes that her dream job would be David Essex’s Personal Assistant — a role we’re sure she’d excel at, given her natural charm.
The Key to Thriving in Receptionist Services
And for anyone considering a role in reception? “Be patient — there’s a lot to learn,” she says. “Make notes, stay organised, and don’t be afraid of the phone. It gets easier!” Solid advice from someone who knows what it takes to thrive in receptionist services.
Thank You, Karen
We’re lucky to have Karen as part of our team. Her warmth, resilience, and dedication have made her a cornerstone of our receptionist team — and a trusted support for our entire business community.
Meet The Team
Want to meet more of the team behind our friendly receptionist services? [Visit our team page here.]
Q&A: Your Questions Answered About Our Professional Office and Call Answering Services
Q: Do you offer a phone call answering service for small businesses?
A: Yes, we do! Our phone call answering service for small businesses is designed to help you stay on top of every customer query — even when you’re out of the office or busy growing your business. Whether you’re a solo entrepreneur or part of a growing team, our friendly receptionists ensure that your calls are always answered professionally and promptly.
Q: What makes your business call answering service different?
A: Our business call answering service is built on the belief that first impressions matter. Unlike generic call centres, our in-house reception team knows our clients by name and understands their businesses. This means every call is answered with a personal touch — just as if you had your own dedicated receptionist on-site.
Q: Can I use your call answering service if I’m not based locally?
A: Absolutely. Our call answering service is available to businesses across the UK. Many of our clients operate remotely or from different regions and use our services to maintain a professional presence without needing a physical office.
Q: Is this a call answering service for business hours only, or do you offer extended coverage?
A: Currently, our call answering service runs Monday to Friday during standard office hours. For most small businesses and freelancers, this provides the perfect support.
Q: Do you provide mail forwarding services too?
A: Yes — alongside our receptionist services, we also offer a reliable mail forwarding service. Our team will receive your post and forward it to a location of your choice. It’s ideal for anyone who needs a central address in South Wales or simply wants to streamline their business communications.
Q: Is your mail forwarding UK-wide?
A: Yes, our mail forwarding UK service is available no matter where you’re based. We receive, sort, and forward your mail anywhere across the UK — perfect for remote workers, travelling business owners, or those without a fixed address.
Q: What do you mean by professional office services?
A: At The Business Centre, professional office services means everything you need to run a business without the overheads of a traditional office. From call answering services and mail forwarding to meeting room hire and business address packages — we offer the complete package for small businesses and freelancers looking for flexibility and professionalism.