Importance of First Impressions

First Impressions – a major factor for our virtual office clients

At The Business Centre (Cardiff) Ltd we understand, in all competitive markets, how important the first impression and customer service can be to our customers not only within our serviced office facilities but it’s a major factor for our virtual office (call answering) clients as well.

Being that first point of contact for potential customers and current clients is a deal breaker and we pride ourselves on providing the best possible service to all our clients.

This week we’ve had a great, and very unexpected, testimonial from one of our longest serving call answering clients, who had this to say about the services we provide…..

“Another year gone by Christmas & the New Year come & gone…..

Just a brief line to thank you & all the staff who handle our calls. The business world out there is really competitive, & we have to keep the edge. Our sales budget in generating the calls you handle for us is staggering & grows annually, you don’t want to know how much each call you receive costs us.

Fortunately as this budget grows so does our turnover, yourself & all your staff handle these costly incoming sales calls just perfectly & professionally.

Many of these calls are now International with the added difficulties that presents.

We’ve been with you so long now, most of the “girls” know our capabilities and I’ve lost track of the time we’ve been with you, but it certainly must be 5 + years.

You’ve been a perfect extension of our operation, & we couldn’t have grown without you!”

Paul & Anthony Alcock, Managing Directors, Eco-Sol Ltd

We are extremely grateful to Paul & Anthony for their comments and it’s a great attribute to all our hardworking staff who provide these services to all clients.

Our services include flexible, serviced office space, virtual office, business address facilities and conference & meeting room hire. To grow your company exactly like Paul and Anthony have done, give us a call on 01446 739911 or contact us to find out more!